Security at PicoCrate
Protecting your data is our top priority. We implement comprehensive security measures to ensure your business information and customer data remain safe and confidential.
Our Security Commitment
At PicoCrate, security is built into everything we do. From the architecture of our AI voice agents to how we handle call recordings and customer data, we employ industry-leading security practices. Our multi-layered security approach includes encryption, access controls, continuous monitoring, and regular security assessments to protect your business.
Note: This page provides an overview of our security practices. For specific security requirements or to request our security documentation, please contact our security team.
Security Features
How we protect your data at every level
Data Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We never store sensitive data in plain text.
Secure Infrastructure
Our services run on SOC 2 Type II certified cloud infrastructure with multiple availability zones for redundancy and reliability.
Access Control
Role-based access control (RBAC) ensures users only access data they need. Multi-factor authentication is enforced for all accounts.
Audit Logging
Comprehensive audit logs track all system access and changes. Logs are immutable and retained for compliance requirements.
Vulnerability Management
Regular penetration testing and automated vulnerability scanning help identify and remediate security issues proactively.
Incident Response
Our security team monitors for threats 24/7 with established incident response procedures and rapid notification protocols.
Security Practices
Comprehensive security measures across all aspects of our operations
Network Security
- Web Application Firewall (WAF) protection
- DDoS mitigation and traffic filtering
- Network segmentation and isolation
- Intrusion detection and prevention systems
- Regular network vulnerability assessments
Application Security
- Secure software development lifecycle (SDLC)
- Code review and static analysis
- Dynamic application security testing
- Dependency vulnerability scanning
- Regular penetration testing
Data Protection
- Encryption at rest and in transit
- Secure key management
- Data classification and handling procedures
- Secure data deletion and disposal
- Regular backup and recovery testing
Operational Security
- Background checks for all employees
- Security awareness training
- Principle of least privilege access
- Change management procedures
- Vendor security assessments
Infrastructure Security
Our AI voice agent platform is built on enterprise-grade cloud infrastructure designed for security, reliability, and scalability.
Cloud-Native Architecture
Hosted on SOC 2 Type II certified cloud providers with 99.99% uptime SLA
Geographic Redundancy
Data replicated across multiple availability zones for disaster recovery
Network Isolation
Virtual private clouds with strict network segmentation and firewall rules
Automated Scaling
Infrastructure automatically scales to handle demand without compromising security
Data Center Security
Our infrastructure providers maintain physical security controls including:
- 24/7 on-site security personnel
- Biometric access controls
- Video surveillance and monitoring
- Environmental controls and fire suppression
- Redundant power and cooling systems
- Regular third-party security audits
Compliance & Certifications
We maintain compliance with industry standards and regulations
SOC 2 Type II
Infrastructure hosted on SOC 2 certified cloud providers
PCI DSS
Payment data handled through PCI-compliant processors
TCPA
Telephone Consumer Protection Act compliance for voice communications
Incident Response
Our process for handling security incidents
Detection
Continuous monitoring and alerting systems detect potential security incidents in real-time.
Analysis
Our security team immediately investigates to assess the scope and impact of the incident.
Containment
We take immediate action to contain the incident and prevent further damage or data exposure.
Notification
Affected customers are notified promptly as required by regulations and our agreements.
Recovery
Systems are restored to normal operation with enhanced security measures implemented.
Review
Post-incident review identifies lessons learned and improvements to prevent recurrence.
Security Contact
For security inquiries, vulnerability reports, or to request security documentation, please contact our security team:
Responsible Disclosure
If you discover a security vulnerability, please report it to security@picocrate.com. We appreciate responsible disclosure and will work with you to address any issues.
Last updated: January 1, 2026
Questions About Our Security?
Our team is happy to discuss our security practices, provide documentation, or answer any questions about how we protect your data.