Privacy Policy
Last updated: March 5, 2026
1. Introduction
PicoCrate LLC ("PicoCrate," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our website, forms, SMS programs, and AI voice services.
2. Information We Collect
2.1 Information You Provide
- Name, email address, phone number, company, and inquiry details
- Appointment and scheduling preferences
- Billing and payment-related details (processed by payment providers)
- SMS consent choices and communication preferences
- Call recordings, transcripts, and support communications
2.2 Information Collected Automatically
- Device/browser type, IP address, pages visited, timestamps, referring URLs
- Cookie and analytics data
- Service usage and event logs used for reliability, security, and performance
3. How We Use Information
- Provide and improve our services, onboarding, and support
- Schedule appointments and send service communications
- Deliver requested SMS, email, and account notifications
- Analyze performance and improve user experience
- Detect misuse, prevent fraud, and maintain security
- Comply with legal obligations and enforce our terms
4. Legal Bases for Processing
Depending on your location, we rely on one or more of the following legal bases:
- Consent (for specific communications such as marketing SMS/email)
- Contractual necessity (to provide requested services)
- Legitimate interests (security, analytics, product improvement)
- Legal obligations (compliance and law-enforcement requests)
5. SMS/Text Message Communications
With consent, we may send transactional and marketing SMS messages. Message frequency may vary. Msg & data rates may apply. Reply STOP to opt out and HELP for help.
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties unless required by law.
6. Cookies, Analytics, and Tracking
We use cookies and similar technologies for site functionality, traffic measurement, and product improvement. You can control cookies through your browser settings, though some features may not function properly.
7. Third-Party Processors and Sharing
We may share personal information with service providers that help us operate our business, such as:
- Hosting and infrastructure providers
- CRM, communications, and telephony providers
- Analytics and monitoring providers
- Payment and billing processors
A current list of key subprocessors is available upon request by contacting us at hello@picocrate.com.
We may also disclose information when required by law, to protect rights and safety, or in connection with a merger, acquisition, financing, or asset sale.
8. Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.
9. Data Security
We use administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is 100% secure, but we work to reduce risk and respond quickly to incidents.
10. International Data Transfers
Your information may be processed in countries outside your state or country of residence. Where required, we use appropriate safeguards for cross-border transfers.
11. Your Privacy Rights
Depending on applicable law, you may have rights to access, correct, delete, or request portability of your personal information, and to opt out of certain processing. To submit a request, contact us at hello@picocrate.com.
12. California and U.S. State Privacy Disclosures
Residents of certain U.S. states may have additional rights regarding personal information, including rights to know, delete, correct, and opt out of certain sharing or targeted advertising. We do not sell personal information in exchange for monetary consideration.
13. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate action.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Material updates will be reflected by the "Last updated" date on this page.