HIPAA-Compliant AI Voice Agents

There is no official "HIPAA certification" — the law does not provide for certification. However, PicoCrate has implemented all required administrative, physical, and technical safeguards mandated by HIPAA. We execute Business Associate Agreements (BAAs) with all healthcare clients and undergo regular third-party security audits to verify our compliance measures.

A BAA is a legally binding contract required by HIPAA whenever a covered entity (like your medical or dental practice) shares Protected Health Information with a third party (like an AI voice agent provider). The BAA establishes the vendor's responsibility to protect PHI and outlines specific security requirements, breach notification procedures, and liability terms.

We provide BAAs to all healthcare clients at no additional cost. When you sign up for any healthcare plan, we'll send you our standard BAA for your legal team to review. The BAA must be executed before your AI voice agent handles any patient calls containing PHI. Contact our healthcare team at hello@picocrate.com to request a BAA.

Our HIPAA-compliant AI voice agents can securely handle patient names, contact information, appointment scheduling details, insurance information, prescription refill requests, and general health inquiries. The AI verifies patient identity before discussing any PHI and follows strict protocols for handling sensitive information.

Yes. All call recordings are encrypted at rest using AES-256 encryption and in transit using TLS 1.3. Recordings are stored in HIPAA-compliant data centers with SOC 2 Type II certification. Access is restricted to authorized personnel only, and all access is logged for audit purposes.

We have a comprehensive incident response plan. In the unlikely event of a breach involving PHI, we will notify affected covered entities within 24 hours of discovery (exceeding the HIPAA requirement of 60 days). We will assist with breach notification requirements and provide detailed documentation for your compliance records.

Yes. Our AI voice agents use multi-factor identity verification before discussing any PHI. This typically includes verifying the patient's date of birth plus one additional identifier such as last four digits of SSN, account PIN, or security question answer. You can customize verification requirements to match your practice's protocols.

Yes. We integrate with major EHR and practice management systems including Epic, Cerner, athenahealth, Dentrix, Eaglesoft, Open Dental, DrChrono, and many others. These integrations are secured with encrypted API connections and follow HIPAA security requirements.

Absolutely. Our AI voice agents can schedule telehealth appointments, collect required pre-visit information, send appointment reminders with meeting links, and handle rescheduling requests — all while maintaining HIPAA compliance.

Our AI voice agents are trained to recognize emergency situations and follow your practice's triage protocols. For true emergencies, the AI will direct patients to call 911 or go to the nearest emergency room. For urgent but non-emergency situations, the AI can connect patients to your on-call provider or schedule same-day appointments.