Frequently Asked Questions

An AI voice agent is an advanced software system that uses artificial intelligence to handle phone calls just like a human receptionist. Unlike basic IVR systems or chatbots, AI voice agents engage in natural, human-like conversations. They can answer questions, schedule appointments, qualify leads, and transfer calls—all without human intervention.

Unlike traditional answering services that rely on human operators with limited availability and inconsistent quality, PicoCrate provides 24/7/365 coverage with instant response times. Our AI can book appointments directly into your calendar, qualify leads with custom questions, and integrate seamlessly with your CRM—all at a fraction of the cost (typically 70% less).

Our AI voice agents sound natural and conversational, and many callers don't realize they're speaking with AI. However, we recommend transparency—you can configure your agent to disclose that it's an AI assistant at the beginning of calls if that aligns with your preferences or regulatory requirements.

Yes. Our AI voice agents are trained to handle multi-turn conversations, including follow-up questions, clarifications, and topic changes. The AI understands context and can navigate complex inquiries about your services, pricing, availability, and more. For truly complex issues, the AI can transfer the call to a live person.

PicoCrate offers four plans starting at $297/month: Starter ($297), Professional ($597), Enterprise ($997), and Healthcare ($1,497). Each plan includes a set number of minutes, with additional minutes available at competitive overage rates. There's also a one-time setup fee ranging from $497 to $2,997 depending on your plan.

Yes, there is a one-time setup fee that covers the initial configuration of your AI voice agent. This includes customizing your call scripts, integrating with your calendar and CRM, setting up your phone numbers, and training the AI on your specific business needs. Setup fees range from $497 (Starter) to $2,997 (Healthcare).

Minutes are counted based on actual talk time with your AI voice agent. This includes the time from when a call is answered until it ends. Voicemails, transfers to live agents, and internal testing calls do not count against your included minutes.

If you exceed your plan's included minutes, you'll be charged the overage rate for additional minutes used. Overage rates range from $0.10 to $0.15 per minute depending on your plan. We'll notify you when you're approaching your limit so there are no surprises.

No long-term contracts are required. All plans are month-to-month, and you can cancel at any time. We believe in earning your business every month with great service, not locking you into lengthy commitments.

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and you'll be prorated for the difference. Downgrades take effect at the start of your next billing cycle. There are no penalties for changing plans.

Yes, we offer a 15% discount when you pay annually instead of monthly. Contact our sales team to set up annual billing and receive your discount.

PicoCrate currently offers full bilingual support in English and Spanish. The AI can detect the caller's preferred language and seamlessly switch between languages during the conversation, making it ideal for businesses serving diverse communities in Miami and across the US.

Yes! Our AI voice agents connect directly to your calendar (Google Calendar, Outlook, etc.) and can check your real-time availability. The AI books appointments based on your scheduling rules, avoiding double-bookings and respecting buffer times between appointments.

Absolutely. You can configure your AI agent to transfer calls based on specific criteria—urgent matters, VIP clients, complex inquiries, or any other rules you define. The AI provides context to the person receiving the transfer so they're prepared for the conversation.

Yes, all calls are recorded and transcribed automatically. You can access recordings through your dashboard, search transcripts for specific topics, and use the data for training and quality assurance. For healthcare customers, recordings are stored in a HIPAA-compliant manner.

Yes, you have full control over your AI agent's scripts and personality. You can customize greetings, FAQs, qualification questions, and call flows. Our team works with you during setup to ensure your AI sounds exactly how you want it to represent your brand.

Yes! One of the biggest benefits of AI voice agents is 24/7/365 availability. Your AI agent answers calls at any hour—nights, weekends, and holidays—ensuring you never miss an opportunity even when your office is closed.

Yes, PicoCrate is fully HIPAA compliant for healthcare practices. Our Healthcare plan includes encrypted data transmission, secure storage, access controls, audit logging, and a signed Business Associate Agreement (BAA). We undergo regular security audits and maintain compliance with all HIPAA privacy and security rules.

Real estate agents use PicoCrate to capture every lead, even when showing properties. The AI can answer listing questions, schedule showings, qualify buyers (budget, timeline, preferences), and ensure you never lose a potential client to voicemail. It's like having a 24/7 assistant for a fraction of the cost.

Absolutely. Home service businesses (HVAC, plumbing, electrical, etc.) love PicoCrate because it captures emergency calls 24/7 and schedules service appointments automatically. The AI can gather job details, address, and urgency level before dispatching your technicians.

Yes, many law firms use PicoCrate for client intake and consultation scheduling. The AI can screen potential clients, gather case details, and schedule consultations. It ensures no potential client is lost to voicemail while maintaining the professional image your firm requires.

Insurance agencies use PicoCrate to qualify leads, answer coverage questions, and schedule consultations. The AI can identify what type of insurance the caller needs (auto, home, life, commercial), gather basic information, and route them to the right agent or book an appointment.

PicoCrate integrates with popular CRM systems including GoHighLevel, Salesforce, HubSpot, Zoho, Pipedrive, and many more. We also offer custom integrations for enterprise clients with specific requirements. All lead data and call records sync automatically with your CRM.

You have multiple options: forward your existing business number to your PicoCrate number, use your PicoCrate number directly, or set up conditional forwarding (e.g., forward only when busy or after hours). The setup works with any phone system—landlines, VoIP, or mobile.

Yes, PicoCrate works with any phone system. Whether you have traditional landlines, VoIP, or use mobile phones, you can forward calls to your AI agent. We provide detailed setup instructions for popular phone providers and our team can help with complex configurations.

Our AI has high speech recognition accuracy across various accents and speaking styles. If the AI can't understand something, it will politely ask for clarification. For situations it truly can't handle, it can transfer to a live person or take a message for callback.

Yes, we take security seriously. All data is encrypted in transit and at rest. We use SOC 2 compliant infrastructure, implement strict access controls, and maintain comprehensive audit logs. For healthcare customers, we provide full HIPAA compliance including signed BAAs.

Most businesses are up and running within 48-72 hours. Our team handles the complete setup, including configuring your AI agent, integrating with your calendar and CRM, and testing everything before going live. Complex configurations or custom integrations may take slightly longer.

Yes! We offer a free demo where you can see our AI voice agent in action and experience firsthand how it handles calls for your industry. During the demo, we'll show you exactly how the AI would handle your specific use cases.

All plans include email and chat support. Professional plans and above include priority support with faster response times. Enterprise and Healthcare customers get a dedicated account manager who serves as your single point of contact for all support needs.

Absolutely. You can update scripts, modify call flows, change scheduling rules, and adjust other settings at any time. Our customer success team is always available to help you optimize your AI agent as your business needs evolve.

Our support team is available via email and chat for all customers. For urgent issues, Enterprise and Healthcare customers have access to phone support. We also provide a comprehensive knowledge base with guides, tutorials, and troubleshooting tips.

Yes, we provide onboarding training for your team as part of the setup process. This includes how to access your dashboard, review call recordings, manage appointments, and make adjustments to your AI agent. Additional training sessions are available upon request.