How an HVAC Company Doubled Emergency Bookings with AI
Cool Breeze HVAC never misses an emergency call, even during Florida's peak summer season.
Client Overview
Cool Breeze HVAC is a full-service heating and air conditioning company serving residential and commercial clients across Orlando and surrounding counties. With 12 technicians and 3 office staff, they handle installations, repairs, maintenance, and emergency service calls year-round.
The Challenge: Missing Emergency Calls During Peak Season
In Florida's brutal summer heat, every missed call represents a customer in distress—and revenue lost to competitors.
- During peak season (June-September), receiving 150-200 calls daily with only 2 office staff to answer
- Missing 25-30 calls per day, with 85% being urgent AC failures in Florida heat
- Average customer calling 3-4 competitors before finding one that answers
- After-hours emergencies (6pm-8am) generating 40% of service calls but going to voicemail
- Technicians in the field unable to answer phones, delaying dispatch and scheduling
- Each missed emergency call worth $400-800 in average service revenue
- Customer frustration leading to poor online reviews
The Solution: 24/7 AI-Powered Emergency Dispatch
PicoCrate implemented AI voice agents that triage emergencies, book service calls, and dispatch technicians instantly.
- AI answers every call in 2 rings or less, 24/7/365, no matter the volume
- Assesses urgency level (emergency, same-day, scheduled maintenance) and prioritizes accordingly
- Collects critical information: problem description, system type, location, customer contact
- Books emergency service calls and immediately notifies on-call technician via SMS
- Schedules routine maintenance and non-urgent repairs into available technician slots
- Provides estimated arrival times and service call pricing transparency
- Handles payment collection for service call fees before dispatch
The Results: 92% Fewer Missed Calls and $180K Revenue Increase
Cool Breeze HVAC captured dramatically more emergency calls and improved customer satisfaction scores.
During peak season, we went from drowning in missed calls to answering every single one. The AI even handles our after-hours emergencies better than our old answering service did. Customers are happier, technicians are busier, and we're making way more money. It's a no-brainer.
Ready to Get Similar Results?
Join Cool Breeze HVAC and hundreds of other businesses using PicoCrate to capture every call, reduce no-shows, and grow revenue. Get started with a free demo today.
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