How Sunshine Dental Miami Reduced No-Shows by 45% with AI Voice Agents
A 3-location dental practice transformed patient scheduling and saved $3,800/month in front desk costs.
Client Overview
Sunshine Dental Miami operates three locations across Miami-Dade County, providing general dentistry, cosmetic procedures, and emergency dental care. With 8 dentists and over 12,000 active patients, the practice was struggling to manage high call volumes and frequent no-shows that were costing thousands in lost revenue.
The Challenge: Missed Calls and High No-Show Rates
Sunshine Dental faced three major operational challenges that were limiting growth and profitability.
- Front desk staff couldn't answer calls during peak hours (8-10am, 1-3pm), leading to 15-20 missed calls per day across all locations
- No-show rate averaged 22%, resulting in approximately $18,000 in lost monthly revenue
- After-hours calls (5pm-9am) went to voicemail, with 40% of callers never leaving a message or calling back
- Spanish-speaking patients struggled to communicate with English-only staff, limiting access to Miami's Hispanic community
- Staff spent 6-8 hours daily just on appointment scheduling and confirmations
The Solution: HIPAA-Compliant AI Voice Agents
PicoCrate implemented bilingual AI voice agents integrated with Sunshine Dental's Dentrix practice management system.
- AI answers all calls 24/7 in English and Spanish, booking appointments directly into Dentrix
- Automated appointment reminders via phone call 48 hours and 24 hours before appointments
- After-hours emergency triage routes urgent cases to on-call dentist via SMS
- AI collects new patient information and insurance details before first visit
- Seamless transfer to front desk staff for complex requests during office hours
- Full HIPAA compliance with Business Associate Agreement and encrypted communications
The Results: 45% Fewer No-Shows and 60% More New Patients
Within 90 days of implementation, Sunshine Dental saw dramatic improvements across all key metrics.
PicoCrate transformed our practice. We went from missing 15+ calls a day to answering every single one. Our no-show rate dropped from 22% to 12% in just two months. The bilingual capability opened up a whole new patient base for us. Best investment we've made.
Ready to Get Similar Results?
Join Sunshine Dental Miami and hundreds of other businesses using PicoCrate to capture every call, reduce no-shows, and grow revenue. Get started with a free demo today.
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